1. The Agreement

The agreement between buyer and seller consists of the information the seller provides about the purchase in the ordering solution in the online store (including, among other things, information about the nature, quantity, quality, other properties, price and delivery conditions of the goods), any direct correspondence between the parties (e.g. e-mail) as well as these conditions of sale. In the event of a conflict between the information the seller has provided about the purchase in the order solution in the online store, direct correspondence between the parties and the conditions in the sales conditions, direct correspondence between the parties and the information provided in the order solution takes precedence over the sales conditions, as long as it does not conflict with binding legislation. Proklær Nettbutikken cannot enter into agreements with minors without parental approval. A binding purchase agreement can only be entered into with persons over the age of 18.

2. The parties

Seller
Company name: Proklær AS
Contact address: Kongsvingervegen 37, 2040, Kløfta
E-mail: post@proklaer.no
Telephone number: 48426444
Organization number: 925 567 027

Buyer

Is the person who makes the order.

3. Prices

The prices, which are stated in the online shop, exclude value added tax. Proklær reserves the right to price errors in the online store. Information about the total costs the buyer must pay, including all taxes (value added tax, customs, etc.) and delivery costs (freight, postage, invoice fee, packaging etc.) as well as specification of the individual elements in the total price, is given in the ordering solution before the order is placed.

4. Conclusion of agreement

The agreement is binding for both parties when the buyer's order has been received by the seller. A party is nevertheless not bound by the agreement if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. Payment

The seller can demand payment for the item at the time of ordering. All our transactions take place in Norwegian kroner. When paying by credit card, the Act on credit purchases etc. come into use.

6. Order confirmation

When the seller has received the buyer's order, the seller must confirm the order without undue delay by sending an order confirmation to the buyer. It is recommended that the buyer checks that the order confirmation agrees with the order in terms of quantity, product type, price, etc.

7. The risk of the goods

The risk for the item passes to the buyer when the item has been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over an item that has been placed at his or her disposal according to the agreement, the buyer still bears the risk of loss or damage due to the characteristics of the item itself.

8. Right of withdrawal

The buyer can cancel the purchase of the item according to the provisions of the Right of Cancellation Act. The right of withdrawal means that you as a private person can return the item to the seller even if there is no defect in it and even if it has not been delivered.

9. Complaint

If there is a defect in the goods, the buyer must, within a reasonable time after he or she discovered it, notify the seller that he or she wants to claim the defect. Complaints must still be made no later than two years after the buyer took over the item.

10. Buyer's rights in case of delay

If the seller does not deliver the item or delivers it too late in accordance with the agreement between the parties, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, terminate the agreement and demand compensation from the seller.

11. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement, the seller can, in accordance with the rules in the Consumer Purchase Act, Chapter 10, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand that the agreement be canceled and compensation from the buyer.

12. Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to the rights the buyer already has under non-derogable legislation.

13. Personal data

Unless the buyer agrees otherwise, the seller can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The personal details of buyers under the age of 15 cannot be obtained unless the seller

has consent from parents or guardians.

14. Conflict resolution

The parties shall attempt to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in any dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties can request in writing that the Consumer Council refer the dispute to the Consumer Disputes Committee.